HelpWire lets users exchange comments in real time via a convenient communications chat You can redistribute the app under your company’s logo and name, if you decide to adopt the solution within your own project It lets you provide remote assistance over LAN, Ethernet, the Internet Thanks to the advanced encryption the software deploys, it ensures high security of data transfer over any network. So, as you see, HelpWire offers a host of benefits and here are just some of them: It will work with the remote device in the same way without any latency or hiccups. What HelpWire does is redirects the patient’s hearing aid accessory to the audiologist’s computer over the network and does it in such a way that the reprogramming software app running on the audiologist’s computer won’t even “know” that the USB isn’t directly connected to the audiologist machine. The software makes it possible for a specialist to reprogram hearing aids remotely. People suffering from hearing loss often require that an audiologist fine-tunes their devices and that’s where HelpWire can come in handy. Then, the expert diagnoses and fixes the remote equipment in real time and, once finished, ends the session with the client who then gets automatically disconnected from the operator’s PC.Īs one possible example, we’ll consider remote reprogramming of hearing aid devices.A support operator connects to the client’s malfunctioning device wirelessly using the software and gets full access to the device.A customer simply attaches the equipment that needs to be fixed to a computer running HelpWire and shares the device across the Internet. Other new features in MEM include the ability to manage Android devices without dependence on Google Play Services, and an updated Microsoft Defender, which "allows your Windows devices to receive security policy form Endpoint Manager, regardless of their enrolment status." Note these are preview features, with availability expected in 2022.Here’s how remote assistance works with HelpWire: Another big limitation is that this is Windows-only, even though Macs and mobile devices can be managed from Intune. Unattended access enables proactive support as well as making it easier for a help desk to work on a time-consuming problem, maybe involving a lengthy update process, while the user is away from their desk. There is also pushback on the lack of unattended access, a handy feature in some third-party solutions. "This is an expected feature of a MDM of the future, not a premium addon," said another.Ī third, "Dear Microsoft, you had only a simple task: add QuickAssist to MEM, and yet you managed to create another 'premium' service." "This was exciting right up until the price aspect," said one. Those third parties will be pleased, Microsoft customers not so much. Eugenie Burrage, of Microsoft's product marketing, said: "When we roll out this functionality for general availability early in 2022, we intend to offer remote help as an advanced endpoint management add-on at a price above the existing licensing options that include Microsoft Endpoint Manager or Microsoft Intune." There is one annoyance, though, which is price. There are many high-quality third-party solutions to this problem, but there is room for Microsoft's approach too, especially as on-premises remote assistance is already supported in Microsoft Endpoint Manager (MEM). Survey shows XP lingers on while Windows 11 makes a 0.21% ripple in the enterprise.Intel audio drivers give Windows 11 the blues and Microsoft Installer borked following security update.Microsoft previews Azure App Service Automatic Scaling, for when defining your own rules is too much like hard work.Microsoft quietly delivers Windows 11 Enterprise VMs for devs.It is worth noting here that the goal of many scams is to obtain a remote connection to a user's machine so helping users to understand what is real and what is fake is important. One of the features is intended to "establish trust between helpdesk associates and users" via the ability to see profile information including "picture, name, company, job title and domain." Sessions are also limited to users within an organisation.
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